Customer Service Support Position:

Is the knack of helping others in your blood?

Then we would love to hear from you!
WARNING! If you simply submit your resume, your application will be automatically declined.

Please no phone calls about this job posting, please.

This is your chance to join our team of awesome individuals dedicated in helping customers. Whether it be complaints, billing customers trying to cancel and other queries. We are looking for well qualified candidates to help spearhead our customer service department.

We need a CUSTOMER SERVICE SUPPORT who can provide timely and accurate information to
our customers and offer them solutions according to their needs. Our goal is to put the customer at the center of everything we do by way of delightful interaction. To build trusting relationships by delivering the best customer service. Our company is built on excellence. We follow a culture that values growth, achievement and diversity. Customer Service is very important to us since it’s the first line of contact with customers, setting the tone for how customers will view the company. The information you provide will help them make better decisions in every transaction.

RESPONSIBILITIES INCLUDE:
•  Gaining potential customers by answering product and service questions
•  Recommending other products and services by analyzing customer needs
•  Building and leveraging trusting relationships through open communication
•  Opening new customer accounts
•  Maintaining customer records by updating account information
•  Resolving customer complaints and provides appropriate solutions
•  Keeping records of customer interactions
•  Following up to ensure resolution
•  Preparing
product or service reports
We need your passion in communication, compassion and people skills. Your role is to act as a
liaison between the customers and the company, providing product/services information and
resolving any emerging problems with efficiency.
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You will be working full time working closely with the Team Leader, senior level Customer
Service Representatives and sales personnel to ensure customer satisfaction. We need
someone who can work independently with little oversight. A team player with great people skills and a fast
learner. Independent judgment and discretion are required to resolve non
routine matters.
JOB SKILLS AND REQUIREMENTS:
•Proven path of customer support experience and understanding
•General knowledge of business operating procedures
•Computer skills including but not limited to the ability to input, edit, save and collect data
•Ability to listen and communicate effectively
•Possess strong problem solving skills
•Attention to detail, organization and memory skills
•Detail oriented and works with a high degree of accuracy
•Handles confidential financial and personal information appropriately
•Handle stressful and difficult situations with customers
•Properly multitask while prioritizing the managed time effectively
•Interacts well with people of all ages and diverse backgrounds

We really want to fill this position with a super star individual, that we can work with for many years to
come. Working with us and in return, we will help you advance your career through the training
and skill development programs we provide.
When will you begin working for us? As soon as we finalize the hiring process you will be brought on immediately.